These general conditions of sale are strictly applied to all sales of products made by the online store lalqueriaonline.com . Any order made to the lalqueriaonline.com online store necessarily implies, as an essential, determining and essential condition, the unreserved acceptance by the Client of the General Conditions of Sale of the lalqueriaonline.com online store in force on the day it is placed. make the corresponding request. In addition, the Client acknowledges that the acceptance of these conditions will imply the application of these to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their attention by the online store.lalqueriaonline.com . The fact that the online store lalqueriaonline.com does not resort to any of these conditions at any given time cannot be interpreted nor will it be equivalent to giving up resorting to them in the future or in the past.
The interpretation and execution of the conditions, as well as all the acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it.
1. Prices
The prices published in the online store lalqueriaonline.com are in Euros. All prices include VAT applicable on the day of the order, any change in VAT rate will be automatically applied to the prices of products for sale in the online store lalqueriaonline.com .
The offers on products for sale in the lalqueriaonline.com online store will be shown in the "Promotions" section or will be indicated in the product file and, if not indicated otherwise, they will be valid while they are displayed on the screen.
The discount vouchers will have a validity and special conditions for their use. Check the specifications of each voucher before using it.
2. Payment methods
When placing the order, the customer can freely choose to pay for the purchases made in the lalqueriaonline.com online store by:
- Wire transfer
- PayPal
- Cash on delivery
- By credit or debit card through the virtual POS.
- Sequra (Financing).
The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms such as SSL, all of them in order to prevent unauthorized data access. To achieve these ends, the client accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.
3. Product
The offers presented by the online store lalqueriaonline.com are valid within the limit of available stocks and the dates established for said offer. The lalqueriaonline.com online store reserves the right to modify the assortment of products based on the difficulties imposed by its suppliers.
4. Return Policy
Our policy, complying with and expanding current regulations, the buyer has 15 calendar days to exercise the right of withdrawal, without the need to justify their decision and without penalties for their exercise. You can access from the returns section. A calendar day is understood to be any of the 365 that the year has (366 if it is a leap year).
The return costs from the Peninsula, the Balearic Islands and from the rest of the countries of the European Economic Area are totally free for the client , (Not including the Canary Islands, Ceuta and Melilla) in all the products of the web and of any amount, using the label of SEUR or UPS sent by us for this purpose, except for the products purchased in the "second unit €1" promotion, which will be borne by the buyer. To avoid abuse of this free service, the number of free changes will be 2 changes per order, in case of a third change or an order that after 2 changes ends in a refund, Calzados L'Alqueria reserves the right to charge the customer €15.00 + VAT for management and return costs.
There is the possibility that the customer designates a carrier of his choice, in this case the customer must bear all return costs and send the product to our address, always with prior authorization. It is important to know that in the event that the customer designates a carrier of his choice for the return, the customer will be responsible for the product until it is delivered to our warehouse.
The refund of the amount will be made in the same payment method.
The returned product must be in the same condition in which it was received, that is, in perfect condition, unused and with the original packaging. To send it, it must be done in an appropriate packaging that protects it during the journey. In case of using the original box of the product as a packaging method, damaging it with zeal or in any way, we reserve the right not to accept the return, with the customer bearing the return costs.
Before making any return, contact us through the returns section and we will contact you to advise you on the return process. Returns will not be accepted without prior notification.
The 15 calendar days are calculated from the moment the product is received until the day the customer delivers the product to the carrier. In no case will we accept returns of products once the established 15 days have passed. In the event that a customer uses our free return labels having exceeded the 15 calendar days for the return, we reserve the right to refuse the return, returning the product freight collect to the customer.
Once the product is received at our facilities, all returns will be processed as soon as possible, with the maximum processing period being 15 calendar days in periods of increased workload or due to any internal circumstance that prevents us from carrying out this process more quickly. .
Once we have made the refund, and the customer has received our confirmation email, returns may have different return periods depending on the payment method used. For any clarification in this regard, you can contact your bank or payment provider.
Return costs and/or product changes for orders from the Canary Islands and outside the European economic area will be borne by the buyer. That you must send the products to our warehouse located at: Calle Mestre Serrano 25 Bajo Derecha, 46120 Alboraya (Valencia) Spain.
5. Dispute Resolution
Online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec. europa.eu/consumers/odr
6. Shipping
1. The purchased products will be delivered to the address indicated in the order.
2. The purchase receipts will be sent to the email address indicated by the customer in their registration in the lalqueriaonline.com online store and may also be consulted in the registration account created by the customer in the lalqueriaonline.com online store .
3. On Saturdays, Sundays and holidays there will be no departure or delivery of orders.
4. Delivery will be made on time under the responsibility of the carrier.
An order is considered delivered at the time the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the condition of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
7. Purchase process
To buy in the online store lalqueriaonline.com it will be necessary to be a registered user and be over 18 years of age. Add all the products you want to your cart, then click "Confirm" to make the purchase. We will ask you for the shipping address and the customer address (you can use the same address for both).
Later you will be asked to choose the type of shipment, these rates are calculated according to the delivery address provided, with the total weight of the package and the duration of the shipment (urgent or ordinary).
Finally, you must choose the payment method, either by bank transfer, cash on delivery, PayPal or with debit or credit cards.
8. Guarantees
Repair and replacement will be free for the user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
The seller is liable for any lack of conformity that becomes apparent within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months from when he became aware of it.
In the event of a warranty claim, Calzados L'Alqueria reserves the right to refund the order or repair it according to its own criteria or the official criteria of the brand. In no case may greater responsibilities be demanded than the repair or reimbursement of the defective product.
9. Customs
At Calzados L'Alqueria we ship worldwide, including the Canary Islands, Ceuta and Melilla.
Keep in mind that with the price you pay for shipping you have:
- Including the full shipping costs of the order
- Including Customs expenses for exports in Spain and Management expenses in case of being outside the European Economic Area
- Including insurance in case it is lost or damaged.
NOT INCLUDED IN THE SHIPPING COST (ONLY FOR OUTSIDE THE EUROPEAN ECONOMIC AREA):
- The taxes of each country, these taxes may be requested by the customs corresponding to the country or area of destination, we cannot know the destination expenses of all countries. That is why it is important that you know how much you can be charged at the time of delivery corresponding to local taxes and customs.
10. User Registration
To browse the store and add products to the cart it is not necessary to be registered. However, to make the purchase it will be necessary to register as a user. We will request your personal data to generate your customer file, said data will be protected under the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD), as well as in compliance with the applicable national regulations on data protection, the following points related to the treatment are reported below personal data through this website.
PURPOSE OF TREATMENT AND NATURE OF DATA COLLECTED
Depending on the form that the User completes in each case, the data may be processed for the following purposes:
Web clients:
When you buy a product in our online store, the data you provide us will be used to process, send and invoice the products purchased. In order to place orders in the online store, each customer will provide, voluntarily and under their responsibility, their personal data (name, surname, address, telephone number, billing information and payment method) which must be true and accurate. . The User who formalizes the online purchase process, declares to be the owner of the information provided, or failing that, to have authorization from the person on whose behalf they carry out the management.
Registered users:
The information that you provide us in the registration form is used for the management of Users of the website, so that you can access your profile, check your orders and make your purchases without having to enter your identification data again. (name, surnames, email and telephone) and delivery address. You can modify your profile settings whenever you want. Likewise, as a registered User, you will be able to access the following functionalities:
Indicate your assessment in relation to the products you purchase through this website.
Request that we inform you when there is availability of a product without stock.
Check your purchase history
Calzados L'Alqueria SL will not accept false registration attempts or attempts to impersonate the identity of persons or companies. The provision of false information in the registration form will imply the automatic withdrawal of the User. Calzados L'Alqueria SL reserves the right to verify the information provided by the User by telephone verification.
Newsletter:
In the cases in which you grant us your consent as provided in article 21 of the Information Society Services Law, we will use your identification and contact data to send you information about the news on the website, news of interest about our shoes, as well as promotions and offers of our products and services. This information may be sent by post, telephone and/or electronically. In the event that you subscribe to our newsletter, we will send you periodic communications via email, with information on news and events related to the category or categories of shoes for which you have requested to receive our newsletter. The validity of the promotions that we send you may be subject to the availability of the products and more specific specifications about them. If you have any questions, we will inform you about the conditions of the promotions through our Customer Service Department.
Contact:
The personal data that you provide us through the contact form will be processed solely to attend to your query or request. The information collected is limited to identification and contact data, as well as data related to the nature of the request that you address to us.
DATA CONSERVATION
Web clients:
The information will be kept for the period necessary to manage the delivery and billing of the products purchased; Subsequently, the information will be kept blocked during the limitation period for legal actions and, after said period, it will be deleted.
Registered users:
The information of registered Users will be kept indefinitely unless the User requests to be removed as a Registered User.
Newsletter:
The information of recipients of commercial communications will be kept indefinitely unless the User requests to unsubscribe from receiving new communications, in which case, we will proceed to remove their data and include them in our Robinson List in order to guarantee that no new commercial shipments be made.
Contact:
The information collected through the contact form will be kept for the period necessary to attend to the request for consultation or information that the User has requested; Subsequently, the data will be deleted, unless the nature of the query or request requires the conservation of your information for other purposes, in which case we will inform you about said purpose of treatment, the period of conservation and data recipients, in the terms that correspond.
EXERCISE OF RIGHTS
The User has the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. The User may request the limitation of the processing of their data, in which case Calzados L'Alqueria will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the User may oppose the processing of their data. In this case, Calzados L'Alqueria SL will stop processing the data, except for legitimate reasons, or the exercise or defense of possible claims. Finally, We inform you about your right of portability provided for in the RGPD so that your data can be provided to the Data Controller that the User indicates. To make these rights effective, the User can send an email to clients@lalqueriaonline.com or send a letter to the following address: C/ Julio Just 48, 46120 Alboraya Valencia.
In the cases in which it considers that during the processing of data by Calzados L'Alqueria SL the data protection rights of the interested party have been violated, especially when they have not obtained satisfaction in the exercise of their rights, The User You can file a claim with the competent Data Protection Control Authority .
SECURITY OF THE INFORMATION
Calzados L'Alqueria SL uses technologies appropriate to the current state of the art to protect your data and personal information, so our website is stored on secure servers protected against the most common types of attacks. However, we remind you that there is no such thing as invulnerable technology and that therefore you must put in place the means at your disposal to maintain the security level of your data. Calzados L'Alqueria SL has adopted the technical and organizational measures that guarantee the security of personal data and prevent their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
To purchase a product you must be at least 18 years old and have a valid credit/debit card issued in your name or use another authorized payment method. The user declares that they are of legal age (over 18 years of age) and have the necessary legal capacity to contract the services offered by LAlqueriaOnline on the web, in accordance with the conditions detailed on these or other pages, which they declare to understand and accept. In the case of hiring by minors, the authorization of the father, mother or guardians is required to be able to enjoy the activity. The user is solely responsible for the veracity and accuracy of the data provided to LAlqueriaOnline.com in the reservation process.
With your user account you can make purchases and benefit from the discounts, promotions and gifts that we offer to our customers. In your account you can check the history and details of your orders, your shipping addresses, your payment methods, your discount vouchers, etc.
Contact
At any time you wish, you can contact us to request more information or answer your questions. Contact phone: 963 369 737.
Date of last modification: 09/09/2022
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